CLASS AND CHAOS LLC

                                                                                                                                       PARENT & STUDENT POLICIES

These policies help us maintain a safe, welcoming, and supportive environment for every learner, family, and staff member at Class and Chaos. Please review these policies carefully and contact us with any questions.

GENERAL POLICIES

1. PAYMENT & FEES

Payment is due before sessions occur. Sessions will be billed either monthly or bi-weekly, depending on the family's selected payment schedule.

For monthly billing, an invoice will be sent during the last week of each month, with payment due by the 1st of the following month.

For bi-weekly billing, an invoice will be sent during the last week of each month, with payments due by the 1st and 15th.

Families are responsible for ensuring payments are made on time. Any unpaid balances may result in services being paused until the account is brought current.

2. CANCELLATIONS

If you need to cancel a scheduled session, 24-hour notice is required. Cancellations made with less than 24 hours' notice will be charged the full session amount. Repeated cancellations may result in the loss of scheduled services. Three cancellations may result in removal from the schedule.

3. RESCHEDULING

We understand that schedules change! When possible, sessions may be rescheduled with advance communication. One reschedule is allowed per session. If a rescheduled session needs to be changed again, the session may be considered cancelled.

4. NO-SHOW / NO COMMUNICATION

If a student does not attend a scheduled session and the family has not communicated with Class and Chaos, the session will be considered a no-show and the full session fee will apply. A no-show without communication may result in immediate removal from the schedule.

5. ILLNESS

Please keep students home when they are experiencing symptoms that may be contagious or prevent them from safely participating. This includes fever, vomiting, diarrhea, or other significant illness. If a student becomes ill during a session, a parent/guardian may be asked to pick them up. When possible, we will work with families to reschedule due to illness.

6. FOOD ALLERGIES

Please make staff aware of all food allergies and dietary restrictions before services begin. Edible reinforcers such as fruit snacks, candy, pretzels, or other snacks may occasionally be used during sessions. Families are responsible for providing updated allergy information.

7. CAT ON PREMISES

There may occasionally be support animals/cats in the learning space. Families should notify Class and Chaos of any cat or animal allergies before services begin so we can discuss appropriate accommodations or concerns.

8. PERSONAL ITEMS

Students are encouraged to leave valuable or unnecessary personal belongings at home. Class and Chaos is not responsible for lost, damaged, or misplaced personal items. Staff may ask students to put away toys, electronics, or other belongings when they interfere with learning.

STUDENT SAFETY & BEHAVIOR

9. SAFE & RESPECTFUL BEHAVIOR

Every learner deserves to feel safe, respected, and included. Students are expected to treat staff, peers, the building, and materials with care. Bullying, threats, harassment, discriminatory language, or intentionally harmful behavior will not be permitted.

10. UNSAFE OR AGGRESSIVE BEHAVIOR

Students may not engage in physical or other behaviors that create a dangerous situation for themselves, staff, or other learners. If unsafe behavior occurs, the family will receive written follow-up and we will work to determine appropriate next steps.

We understand that challenging behaviors can naturally occur, particularly for students with disabilities or additional support needs. Our goal is always to respond with understanding and support. However, everyone entering our learning space must be able to feel safe and secure.

Two documented incidents of significant unsafe behavior may result in removal from the schedule. Class and Chaos reserves the right to end services immediately when behavior creates an immediate or serious safety risk.

11. PROPERTY DAMAGE

Students are expected to treat the Class and Chaos space, furniture, equipment, artwork, and materials respectfully. Families may be responsible for reasonable repair or replacement costs when property is intentionally or significantly damaged.

12. ELOPEMENT / LEAVING THE PREMISES

Students must remain in their designated learning area unless given permission to leave. Students may not leave the building or supervised area without appropriate authorization. Families should communicate any history of elopement or wandering so an appropriate safety plan can be discussed.

13. TOILETING & PERSONAL CARE

Families should communicate any toileting, changing, or personal-care needs before services begin. Staff assistance with personal care will depend on the service being provided and staff availability. Parents/guardians may be required to remain available when a student requires a level of personal care that staff cannot provide.

14. EMERGENCY PROCEDURES

The safety of students and staff is our priority during an emergency. Class and Chaos may evacuate, relocate, contact emergency services, or contact a parent/guardian when necessary. Families should ensure that emergency contact information is always current.

PARENT/GUARDIAN RESPONSIBILITIES

15. DROP-OFF & PICK-UP

Students should arrive at their scheduled time and be picked up promptly when their session ends. Parents/guardians remain responsible for their child until the student has been accepted into their scheduled service and again immediately when the service ends.

A $10 late pickup fee will be charged for any pickup that occurs more than 10 minutes after the scheduled end of the session. The late pickup fee must be paid before the student's next scheduled session.

If a student has not been picked up within 30 minutes of the scheduled pickup time and there has been no communication from the parent/guardian, Class and Chaos reserves the right to contact the appropriate authorities to ensure the student's safety.

16. AUTHORIZED PICK-UP

Students will only be released to a parent/guardian or another individual authorized by the family. Families are responsible for providing updated authorization information and notifying Class and Chaos of changes to pickup arrangements.

17. EMERGENCY CONTACTS & STUDENT INFORMATION

Families must provide accurate and current contact information, emergency contacts, allergy information, and other information necessary to safely support their student. Please notify Class and Chaos whenever important information changes.

18. COMMUNICATION EXPECTATIONS

Good communication helps us provide better services. Families should communicate schedule changes, concerns, behavioral changes, allergies, medical considerations, or other information that could affect a student's participation or safety.

19. SIBLINGS & ADDITIONAL CHILDREN

Unless specifically enrolled in a program, siblings and other children accompanying a family member are not considered participants in the scheduled service. Parents/guardians remain responsible for supervising children who are not enrolled in a Class and Chaos program.

CLASS AND CHAOS POLICIES

20. RIGHT TO REFUSE SERVICES

As the owner and operator of Class and Chaos LLC, I reserve the right to refuse or discontinue services when necessary. This may include situations involving safety concerns, repeated policy violations, nonpayment, significant disruption to other learners, or circumstances in which Class and Chaos is unable to safely meet a student's needs.